We have been working with Kinexio for the past 4 years and honestly it has been a total game-changer for Festival Place. We were lucky enough to implement it just before lockdown and without the app we wouldn’t have had such a smooth and successful reopening period.
Rachel Carter
Business Performance Manager at CBRE for Festival Place
Although it sounds like hyperbole, Kinexio has been a game-changer. It has greatly increased our effectiveness when communicating with tenants. For the first time in our 28-year history, tenants have a single resource they can access to receive standard documentation, timely messages and helpful information. They can also send questions directly to mall management.
Senior Executive
Mall of America
Another huge part of our app usage is for uploading weekly sales data. This used to involve going into each retailer each week to get the figures. Now, reminders are sent via the app and all retailers need to do is submit their figures within a few clicks. This has been a real game-changer for us.
Nicky Colk
Customer Services Manager
Prior to using Kinexio, all centre communication was done by physically handing out paper memos to each of our retailers on-site. Now that all of our retailers are set up on the app, we can ensure no one misses a memo again. We have full peace of mind knowing no one is left out while having two-way communication with our retailers.
Nicky Colk
Customer Services Manager
We wanted a way to have two-way communication within our shopping centre to enable everyone to become one big team instead of “them and us”. It was also really important for all centre information to be held within one hub; giving everyone a single source of truth for centre updates.