Proactively manage tenant relationships

Surveys give landlords a structured, scalable way to understand tenant sentiment, before it turns into dissatisfaction or churn. Checking in regularly with tenants helps identify concerns early and shows a commitment to partnership, not just tenancy.

Prioritise facilities management capital

Rather than relying on assumptions, landlords can gather direct input on what tenants value most, whether that’s HVAC upgrades, better communal areas, or faster Wi-Fi. This enables data-driven prioritisation of CapEx that directly supports retention and asset value.

Support ESG and wellness strategies

Want to know if your tenants value bike racks, EV chargers, or wellness events? Ask them. Surveys can help shape ESG initiatives that are both authentic and responsive.

Reach the right people instantly

Whether it’s a fire drill, lift outage, or a VIP site visit, you need to ensure tenants receive the right information, fast. Kinexio’s newsfeed and in-app messaging allow you to bypass clunky email chains and notify users in real time — direct to mobile or desktop.

Enable two-way communication

Gone are the days of “no-reply” emails. With in-app messaging, tenants can respond directly to updates, flag issues, or ask follow-up questions, creating a true feedback loop and speeding up resolution times.

Segment by audience, role or location

Different messages matter to different tenants. With Kinexio’s role-based permissions, landlords can target updates to specific users, teams, or even building zones. This reduces noise and improves commercial tenant engagement, helping ensure communications are read and actioned.

Digital Document Library keeps tenants up-to-date

Outdated documents create risk. Whether it’s an evacuation procedure or service charge breakdown, Kinexio ensures everyone is working from the latest file, with the ability to update and replace documents in real time.

Improve tenant compliance and audit readiness

Landlords can log who has viewed, downloaded, or acknowledged key documents, providing an audit trail that supports compliance requirements for safety, legal notices, and policy updates.

Simplify new tenant onboarding

Instead of email chains and printed packs, you can onboard new occupiers with a curated document set; welcome letters, contact details, site maps, health and safety protocols—all available within the app from day one.

Simplify tenant operations and communication

The directory doubles as a verified contact database for internal communications, emergency alerts, or community engagement. Property managers can quickly identify and message the right individuals within each business.

Foster a property community

The directory helps build a connected ecosystem. Tenants can discover neighbouring businesses, leading to greater interaction, cross-promotion, and collaboration, especially important in mixed-use or multi-tenant environments.

Promotional Tenant Directory

A well-maintained tenant directory gives visibility to the businesses within your asset. From professional services to retail, F&B, and co-working tenants, each brand benefits from being discoverable by other occupiers, visitors, and the local community.

Security & incident management

More than mass notifications, Kinexio enables real-time communication to keep the right people up to date with the information they need to make informed and rapid decisions.

Key contact management

One of the most time consuming aspects of security is keeping your contact details up to date. Kinexio is fully compliant with GDPR, CCPA and ISO 27001 and we are experts at making contact management a simple process in a challenging environment.

No signal blackspots

Areas of poor signal can lead to delays in notifications but Kinexio’s multi-threaded approach allows messaging to use both telephony networks and Internet Protocol (IP) channels ensuring that your messages are reliably delivered.

Smarter leasing and tenant mix decisions

Surveys give direct insight into what shoppers or visitors want; be it more food options, different retail brands, or family-friendly amenities. This data informs leasing strategies, helping landlords build a tenant mix that aligns with real consumer demand, not assumptions.

Prove value to tenants

By gathering and sharing visitor sentiment or satisfaction metrics, landlords can demonstrate how they’re actively engaging the audience and shaping the environment in tenants’ favor, supporting stronger tenant relationships and retention.

Incentivise repeat customer engagement

Offer-based marketing encourages repeat visits, especially when integrated with loyalty-style campaigns. For example, “Show this offer in-store” functionality can drive return footfall and create habit-forming behavior.

Understand offer sales performance

Monitor clicks, views, and redemptions to evaluate what’s resonating – in real-time. This helps both landlords and tenants optimise future campaigns and improve ROI.

Help visitors to find facilities

Enable visitors to locate stores, amenities, car parks, toilets, exits, and events quickly, keeping footfall moving and improving the overall customer experience.

Enhance visitor accessibility

Wayfinding isn’t just about convenience; it’s about equity. Our platform can highlight wheelchair-accessible routes, lift and ramp access, quiet zones or sensory-friendly areas, and accessible toilets and parking.

Help visitors to report security incidents

Whether it’s a lost child, a suspicious package, or antisocial behaviour, the ability to quickly and quietly notify on-site security through the Kinexio app creates trust and peace of mind for your guests.

Reduce incident response time

Real-time alerts routed to your control room or security teams enable faster reaction and resolution. No more relying solely on in-person reports or desk-based phone calls.