About Kinexio
Kinexio is a leading enterprise software solution for property management, providing the complete suite of tools to improve communication, reduce cost and drive net operating income across property portfolios. Founded in 2012, Kinexio enables real estate investors, asset managers and operators to optimise the performance of their commercial real estate assets.
Kinexio operates across the UK, Europe & North America and is present across 30 countries, including assets owned by leading real estate companies such as Mall of America and Unibail-Rodamco-Westfield.
Kinexio are supported by Synova Capital, a leading Private equity fund committed to accelerate the company’s continued expansion by investing in the platform to support both organic and inorganic growth strategies
Purpose of the Role:
To provide installation services, practical, technical and administrative support to clients and Kinexio Secure team members on our customer’s site.
This is an in person on site role.
Responsibilities:
- Undertake site visits that include Installation & deployment of hardware & software, training and fault resolution
- Follow up and resolve any queries generated in an efficient and friendly manner
- Compose emails, memos, notes, messages communication with the use of Microsoft Office packages
- Prioritise own workload to meet deadlines and complete delegated tasks with minimal supervision
- Work as part of a wider support & administrative team in other areas when required
- Communicate with a range of internal and external enquiries from users, external organisations by phone, email, & internal communication
- Complete training and be willing to attend any courses deemed relevant and appropriate by the senior management
- Be familiar with and adhere to the company’s health and safety policy and be aware of individual responsibilities under legislation, drawing any areas of potential risk to the attention of managers
The successful candidate will be a great fit for us if they:
- Bring ambition without ego and thrive as part of a collaborative team
- Are comfortable in a fast-paced environment and deliver reliably against deadlines.
- Work in a disciplined, structured way while maintaining strong attention to detail.
- Show curiosity, positivity, and energy, with a genuine desire to learn and succeed.
- Communicate clearly and build trust across teams, customers, and stakeholders.
- Can simplify complex ideas into practical solutions.
- Keep the client perspective at the heart of their work.
Requirements and skills:
- Excellent communication skills and customer service skills
- Strong problem solving-skills, practically minded with confident in using technology
- Working knowledge in using Microsoft Suite
- Able to work independently and travel daily to customers sites to work
- Strong work ethic willing to travel across London daily
- GCSE Grade C or above (or equivalent) in Maths and English
- Native or fluent use of the English Language which is our first used at Kinexio
- Bonus if you were to have additional European language skills
