A shopping centre director does not wake up worrying about operational resilience.
They worry about a power outage on a busy Saturday afternoon.
A facilities manager does not worry about operational resilience.
They worry about a critical contractor failing to arrive.
A security manager does not worry about operational resilience.
They worry about an incident escalating faster than information can travel.
Operational resilience is simply the collective name we give to all of those fears.
And that is perhaps why it has become one of the most important topics in modern business.
Not because anybody finds it particularly exciting. But because when it fails, everybody notices.