Informed, engaged, and connected tenants

Tenant communications across all assets classes

Kinexio enables landlords and property managers to streamline how they communicate with commercial tenants, ensuring important updates are seen, critical incidents are acted upon quickly, and communities within your assets thrive. Kinexio solves;

Fragmented or delayed tenant communications
Manual delivery of notices and updates
No clear audit trail for messages
Low tenant feedback response rates
Difficulty reaching the right people in real time
Heavy use of paper impacting ESG goals

Communications tools to engage tenants

Newsfeed & in-app messaging

Deliver timely updates and critical alerts directly to occupiers. Keep everyone up to speed with a centralised digital newsfeed and two-way messaging between landlords, tenants, and even vendors.

Document management library

Centralise leases, guides, compliance docs, and building manuals in one place—searchable and accessible at any time.

Surveys & polls

Understand your occupiers’ needs, gather feedback on events or operations, and involve them in decisions to improve retention and satisfaction.

Events calendar

Share and manage centre-wide events, fire drills, or networking sessions. Handle RSVPs from within the app to boost engagement.

Tenant directory

Showcase and promote occupiers within your building. Help tenants support each other and strengthen the sense of place.

Social feed (optional)

Create cross-occupier interaction with a managed social feed that encourages community, promotes tenant-led initiatives, and supports networking.

What this means for commercial landlords

High engagement: With Kinexio, landlords achieve up to 90% tenant adoption, ensuring messages are read and responded to.
Faster response times: Reach the right people with urgent messages during emergencies or maintenance situations.
Reduced operational risk: Standardised tenant communications reduce the chance of missed messages, while providing a full audit trail.
Boosted asset performance: Improved occupier satisfaction means stronger tenant retention, better reputation, and ultimately higher NOI.
ESG-aligned: Ditch paper-based communications in favour of digital tools, reducing waste and supporting your sustainability commitments.

Tenant communication tools

Surveys and polls

Newsfeed and in-app messaging

Document library

Tenant directory

Proactively manage tenant relationships

Surveys give landlords a structured, scalable way to understand tenant sentiment, before it turns into dissatisfaction or churn. Checking in regularly with tenants helps identify concerns early and shows a commitment to partnership, not just tenancy.

Prioritise capital based on real need

Rather than relying on assumptions, landlords can gather direct input on what tenants value most, whether that’s HVAC upgrades, better communal areas, or faster Wi-Fi. This enables data-driven prioritisation of CapEx that directly supports retention and asset value.

Support ESG and wellness strategies

Want to know if your tenants value bike racks, EV chargers, or wellness events? Ask them. Surveys can help shape ESG initiatives that are both authentic and responsive—building tenant loyalty and improving your building’s marketability.

Reach the right people instantly

In commercial real estate, timing is everything. Whether it’s a fire drill, lift outage, or a VIP site visit, you need to ensure tenants receive the right information, fast. Kinexio’s newsfeed and in-app messaging allow you to bypass clunky email chains and notify users in real time — direct to mobile or desktop.

Enable two-way communication

Gone are the days of “no-reply” emails. With in-app messaging, tenants can respond directly to updates, flag issues, or ask follow-up questions—creating a true feedback loop and speeding up resolution times.

Segment by audience, role or location

Different messages matter to different tenants. With Kinexio’s role-based permissions, landlords can target updates to specific users, teams, or even building zones. This reduces noise and improves relevance, helping ensure communications are read and actioned.

Ensure tenants always have the latest version

Outdated documents create risk. Whether it’s an evacuation procedure or service charge breakdown, Kinexio ensures everyone is working from the latest file, with the ability to update and replace documents in real time.

Improve compliance and audit readiness

Landlords can log who has viewed, downloaded, or acknowledged key documents, providing an audit trail that supports compliance requirements for safety, legal notices, and policy updates.

Simplify onboarding for new tenants

Instead of email chains and printed packs, you can onboard new occupiers with a curated document set; welcome letters, contact details, site maps, health and safety protocols—all available within the app from day one.

Tenant contact details there, when you need them most

Simplify tenant operations and communication

The directory doubles as a verified contact database for internal communications, emergency alerts, or community engagement. Property managers can quickly identify and message the right individuals within each business.

Foster a sense of community

The directory helps build a connected ecosystem. Tenants can discover neighbouring businesses, leading to greater interaction, cross-promotion, and collaboration, especially important in mixed-use or multi-tenant environments.

Promote your occupiers and their businesses

A well-maintained tenant directory gives visibility to the businesses within your asset. From professional services to retail, F&B, and co-working tenants, each brand benefits from being discoverable by other occupiers, visitors, and the local community.

White-labeled brand communications

Tailored by role. Powered by design.

Kinexio is fully white-labelled and customisable. Create tailored user journeys, role-based permissions, and custom interfaces that prioritise the most relevant information for each tenant type or stakeholder group. Our unified platform makes tenant communications efficient and effective; no more emails lost in inboxes, printed notices, or disjointed updates.

By property type

Tenant communications across all assets classes

Communications tools to engage tenants

Newsfeed & in-app messaging

Document management library

Surveys & polls

Events calendar

Tenant directory

Social feed (optional)

What this means for commercial landlords

Tenant communication tools

Proactively manage tenant relationships

Prioritise capital based on real need

Support ESG and wellness strategies

Reach the right people instantly

Enable two-way communication

Segment by audience, role or location

Ensure tenants always have the latest version

Improve compliance and audit readiness

Simplify onboarding for new tenants

Tenant contact details there, when you need them most

Simplify tenant operations and communication

Foster a sense of community

Promote your occupiers and their businesses

White-labeled brand communications

Let’s create a connected, engaged occupier community

By property type

Tenant communications across all assets classes

Communications tools to engage tenants

Newsfeed & in-app messaging

Document management library

Surveys & polls

Events calendar

Tenant directory

Social feed (optional)

What this means for commercial landlords

Tenant communication tools

Proactively manage tenant relationships

Prioritise capital based on real need

Support ESG and wellness strategies

Reach the right people instantly

Enable two-way communication

Segment by audience, role or location

Ensure tenants always have the latest version

Improve compliance and audit readiness

Simplify onboarding for new tenants

Tenant contact details there, when you need them most

Simplify tenant operations and communication

Foster a sense of community

Promote your occupiers and their businesses

White-labeled brand communications

Business communications resources

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7 ways to activate your commercial real estate community

Using critical communications to navigate extreme weather and natural disasters in commercial real estate

Let’s create a connected, engaged occupier community