From fragmented security systems to one consolidated security platform

For security firms, operational visibility is everything.

When officers are deployed across dozens or even hundreds of sites, proving patrols were completed, tasks were carried out, and incidents were logged becomes non-negotiable.

For SmartSec Solutions, a UK security services provider operating across a wide portfolio of properties, the challenge wasn’t a lack of security technology.

It was too much of it.

After years of inheriting different security systems across client contracts, SmartSec found itself running six or seven different operational platforms simultaneously. The result was complexity, fragmented reporting, and growing operational friction.

The solution was consolidation.

Today, SmartSec is deploying Kinexio Secure across more than 180 buildings, bringing Proof of Presence patrol management using Trusted NFC Tags, task verification, asset tracking, and reporting into one unified platform.

From a single site in London’s St James’s district, the company has grown organically into a multi-sector security provider serving property management companies, embassies, cultural venues, education institutions, and public spaces.

But with growth came operational complexity.

Over time, the result was a patchwork of platforms.

“We ended up with six or seven different systems across our portfolio. Different providers, different billing, different reporting.”

While this approach reduced risk during contract mobilisation, it created challenges elsewhere.

Officers covering multiple sites had to learn different systems.

Account managers struggled to report across their portfolios.

Finance teams managed multiple supplier invoices.

But the biggest issue was visibility.

“Someone like me as the MD, if I want to see what our compliance looks like across SmartSec, I can’t easily get to the bottom of that.”

Even clients experienced the same fragmentation.

“You don’t have that grouped-up reporting where you can see everything — all the exceptions.”

The company needed a platform that could consolidate security systems across the business.

At the same time, internal operational priorities had aligned.

“I already knew we were suffering this pain for a while. And the problem is, the more you grow, the more difficult it becomes to consolidate.”

With one major internal system upgrade completed, the business was ready to address the next priority: consolidating operational technology.

The goal was clear.

“We wanted one system that becomes an extension of our brand… something that comes with SmartSec wherever we operate.”

Why Kinexio’s security technology stood out

The selection process focused first on capability.

SmartSec required a platform that could deliver multiple operational functions in one place.

These included:

Few security systems could deliver all of them.

“The asset management piece is very rare to find coupled with patrol management and task management. That immediately ruled out a lot of systems.”

Kinexio quickly emerged as the only platform capable of meeting the full scope. But the final decision came down to more than features.

“On the surface the prices looked similar, but then there were add-ons; mobilisation fees, extra reporting costs, SMS packages. By the time you start adding those things, it becomes uncomfortable because you can’t budget.”

Kinexio’s pricing approach was simpler.

“Kinexio’s price was all-inclusive. Mobilisation was included. Data was included. SMS was included. That meant we knew exactly what we were paying.”

The power of local security support

Another key differentiator was support.

Unlike competitors relying heavily on offshore teams, Kinexio provides UK-based support and on-site deployment teams. For SmartSec, this proved crucial during the rollout.

“If I need help, I will see your colleagues face-to-face, let alone over the phone or email. Having boots on the ground is invaluable.”

The deployment involves rolling out multiple Kinexio modules across more than 180 buildings, including Proof of Presence security patrol verification using Trusted NFC Tags, task management, asset tracking, and digital incident logs.

While migration between security systems is never simple, SmartSec credits Kinexio’s implementation team for handling the complexity.

For SmartSec, this demonstrates strong adoption among officers.

“The mobilisation team’s priority has been getting our people on the ground using it and familiar with it, and that has worked very, very well.”

Clients are also beginning to see the benefits.

“Our clients are already noticing a difference… they can see patrols being completed and receive instant reporting in real time.”

More than “just” a security supplier

For Helmey El-Aasar, technology alone wasn’t the deciding factor.

What stood out most was the relationship.

“I wouldn’t even say supplier, a partner is how I see it. A team that aligns themselves to your objectives and genuinely cares about solving our problems.”

That partnership approach was evident long before the full deployment.

“Even when we didn’t have a framework agreement and were only using the system on a few sites, the team were incredibly supportive.”

And for SmartSec, that makes a difference.

“Every interaction with the Kinexio team has been a pleasure. That shouldn’t be made light of. It’s a huge differentiator.”