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tenant engagement tenant sales collection

Tenant engagement software for connected commercial properties

Bring communications, bookings, sales collection and everyday tenant interactions into one connected platform.

 

Kinexio’s tenant engagement software helps commercial property teams simplify tenant management and give occupiers easier access to the information, services and tools they need.

tenant communications

What is tenant engagement software?

Tenant engagement software helps commercial property teams manage interactions between a property and its tenants through one digital platform. Instead of relying on separate email chains, spreadsheets and booking tools, a tenant engagement system brings communication, services and tenant information, into one connected experience.

For tenants, that means easier access to the information and services they need. For property teams, it means less administration and better visibility of occupier engagement.

One tenant engagement platform for everyday property interactions

Kinexio brings the core parts of tenant engagement together, with additional capabilities that can be added as your requirements grow.

tenant communication
Tenant communications

Centralise everyday updates, operational information and urgent messages in one place. Give property teams a more reliable way to communicate with tenants while reducing dependence on fragmented inboxes and manual contact lists.

Tenant Communications
calendar deadline
Central resource booking system

Make shared spaces, amenities and property resources easier for tenants to book. Create booking workflows for meeting rooms, event spaces, parking, desks and other shared facilities, with live availability to help prevent clashes and duplicate bookings.

Bookings
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Tenant sales collection

Simplify how tenant sales data is collected, chased and reported. Create structured sales campaigns, automate reminders and give property teams clearer visibility across individual properties or wider portfolios.

Sales Collection
tenant experience

Improve the tenant experience without adding more admin

A good tenant experience platform should make everyday interactions simpler for both tenants and property teams.

  • For occupiers, property information should be easy to find, services should be easy to access and routine interactions with the management team should involve as little friction as possible.
  • For property teams, the same digital tenant engagement platform should help reduce manual processes, centralise information and make activity easier to manage.

Make everyday tenant interactions easier

Tenant requests

Tenant feedback

Tenant information

Tenant community

Manage tenant requests

Use configurable forms and workflows to support service requests, operational tasks and other tenant interactions. Requests can be routed through a more consistent process, helping property teams reduce reliance on ad hoc emails and manual follow-up.

tenant requests
tenant app

One tenants app for the entire property

A tenant app gives occupiers one place to access the information, services and updates connected to their property.

Instead of relying on different systems, inboxes and contact points, Kinexio brings everyday tenant interactions into one branded experience. Tenants can access documents, key contacts, surveys, events, service requests, bookings and other property services from the same app.

The app experience is white-labelled to reflect the property or portfolio brand, keeping the relationship between the tenant and property team front and centre.

Tenant engagement and tenant experience: what is the difference?

The two concepts are closely related, but they are not quite the same.

Tenant engagement

Describes the interactions between tenants and the property team — for example, communications, feedback, events, bookings, service requests or information sharing.

Tenant experience

Is broader. It describes how occupiers perceive their overall experience of interacting with the property.

Tenant engagement platform

Kinexio brings both together: helping property teams manage practical tenant interactions while contributing to a better overall occupier experience.

tenant services

Turn tenant engagement into insight

Tenant engagement becomes more useful when property teams can see how people are actually using the platform. Kinexio can provide visibility into user activity, including registrations, active users, views and other engagement data, helping teams understand adoption and identify areas that may need attention. Property teams can start to understand:

  • which services tenants use
  • which content receives attention
  • where adoption is strong
  • where engagement may be falling away
  • which areas of the tenant experience may need improvement
Security compliance

Tenant engagement software built for commercial real estate

Commercial properties are complex environments.

Property teams may be managing hundreds of occupiers, multiple stakeholder groups and a constant flow of communications, requests and operational activity.

Kinexio is designed around these kinds of commercial property environments rather than residential property management.

Retail and shopping centres

Help centre teams communicate with retailers, share operational information, collect sales data and manage day-to-day tenant interactions across busy retail destinations.

Mixed-use properties

Create a more consistent digital tenant experience across different occupier types while giving property teams one place to coordinate communications and services.

Office and workplace environments

Give occupiers easier access to property information, shared facilities, events, bookings and workplace services.

tenant app

A tenant experience designed around your property

Every commercial property operates slightly differently. Kinexio can be configured around the way your property, tenants and teams actually work.

  • White-labelled for your property: Create a branded commercial property app that reflects the identity of the property or portfolio rather than placing the software provider at the centre of the experience.
  • Configure content, workflows and services: Tailor how information is shared, how requests work and which services are available to different groups of tenants.
  • Connect with your existing property technology: Use APIs and integrations to connect Kinexio with other systems where required.
Our impact in numbers

See how we’re connected tenant communities

Check out the stats to see how our technology connects communities. Learn how we've transformed property management, enhanced communications and delivered measurable results.
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CASE STUDIES

The world’s top properties manage tenants with Kinexio

Case studies
Tocksfors Shopping Center
URW Case study
Festival Place Shopping Center
Savills
Eldon Square Shopping Center
Chantry Place Shopping Center
Tocksfor
We wanted a way to have two-way communication within our shopping centre to enable everyone to become one big team instead of “them and us”. It was also really important for all centre information to be held within one hub; giving everyone a single source of truth for centre updates.
Madeleine Ward
Centre Manager, Töcksfors
Read case study
URW
We now have a much improved two-way communication with retailers that allows us to collect essential feedback. The technology has helped us to streamline processes and improve efficiency.
Alexis Veron
European Director of Operational Functions – Unibail-Rodamco-Westfield
Read case study
Festival Place shopping center
We have been working with Kinexio for the past 4 years and honestly it has been a total game-changer for Festival Place. We were lucky enough to implement it just before lockdown and without the app we wouldn’t have had such a smooth and successful reopening period.
Rachel Carter
Business Performance Manager at CBRE for Festival Place
Savills Insights enables us to implement a much more streamlined & effective way of communication & it has already proven to increase retailer engagement with an average uptake of 92% per centre. Seeing the results, we know that the potential is much greater & are currently exploring routes to integrate Kinexio with other areas of the business.
Stephen Toal
Director of Property Management Research- Savills
Eldon square shopping center
We introduced Kinexio to our occupiers in August 2023 via our white labelled Eldon Square app, where it has become an invaluable part of our day-to-day operations and has completely revolutionised the way we communicate and interact with our tenants.
Dan Errington-Barnes
Customer Experience Manager, Eldon Square
Chantry Place Shopping Center
Prior to using Kinexio, all centre communication was done by physically handing out paper memos to each of our retailers on-site. Now that all of our retailers are set up on the app, we can ensure no one misses a memo again. We have full peace of mind knowing no one is left out while having two-way communication with our retailers.
Nicky Colk
Customer Services Manager

Frequently asked questions about tenant engagement software

You’re questions answered.

What is a tenant engagement platform?

A tenant engagement platform is software that connects a property team to its tenants for communication, bookings and services, usually through a web portal and tenant app, replacing manual, disconnected processes.

What is a tenant engagement platform?

A tenant engagement platform brings multiple tenant-facing interactions into one digital environment.

Rather than relying on separate systems for different tasks, property teams can use one platform to manage communications, information and services more consistently.

What is a tenant experience platform?

A tenant experience platform is technology designed to improve how occupiers interact with and experience a property.

It may combine communications, services, bookings, events, information and other digital interactions into one experience.

How can property managers improve tenant engagement?

Tenant engagement can be improved by making interactions more useful, relevant and convenient.

That can include clearer communications, easier access to services, faster responses, better property information and giving tenants one simple way to interact with their management team.

What features should tenant engagement software include?

The right features depend on the property, but common capabilities include tenant communications, resource booking, document sharing, surveys, events, service requests, sales collection and reporting.

What is the difference between a tenant app and a tenant engagement platform?

A tenant app is typically the interface occupiers use on their phone or device.

The tenant engagement platform is the wider system behind that app, including the tools property teams use to manage content, communications, workflows, services and reporting.

Any more questions? Get in touch with us today

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Tenant communication resources

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7 ways to enhance consumer engagement
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Could poor communication be ruining your commercial tenant experience?
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